Provide high-quality customer support through chat and email, addressing technical issues and inquiries.
Manage multiple customer interactions simultaneously while maintaining efficiency and empathy.
Follow support processes and escalate complex issues to internal teams when needed.
This company provides customer support services for technology products. They value collaboration, innovation, and a customer-centric culture, with a fully remote team.
Handle customer billing inquiries, service orders, and trouble calls with integrity and empathy.
Promote sales of products and services while building genuine customer connections.
Participate in on-call rotation and mandatory overtime during storms or emergencies.
Duke Energy is an electric power and gas utility company serving millions of customers across the United States. The company fosters a friendly work environment with opportunities for growth and development, and employs a large, diverse workforce.
Handle 35-50 inbound phone calls per day, taking concise notes on customer needs and experiences.
Recommend appropriate fingerprinting or identity services and provide Tier 1 technical support for biometrics kiosks.
Use tools to submit technical support requests to Tier 2 and 3 teams while maintaining a flexible schedule.
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.
Tackle complex diagnostic repair cases requiring deep technical insight and creative problem-solving.
Collaborate with skilled colleagues and leverage cutting-edge tools to design lasting solutions.
Support automotive retailers by coaching staff, analyzing gaps, and improving repair processes.
MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries. They are a global company with a focus on equal opportunities and employ diverse talents.
Manage initial incident reports and coordinate resource dispatch for global emergencies.
Collaborate with client stakeholders and maintain accurate case records in the case management system.
Work flexible shifts including nights and weekends to provide 24/7 support.
Everbridge is a global technology company that provides critical event management and enterprise safety solutions to help organizations keep people safe and operations running. They offer a supportive and rewarding work environment with comprehensive benefits.
Contact patients by phone, email, and text to collect missing insurance information before appointments.
Verify insurance eligibility and benefits using Waystar, Availity, and other payer resources.
Document all insurance verification details accurately and assist patients with payment methods and forms.
Backpack Medical Group is a healthcare organization dedicated to making healthcare more accessible by ensuring accurate insurance and billing processes. They are a growing, mission-driven team focused on patient experience and collaboration.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
Provide effective and timely customer service for members, providers, and insurers regarding health care claims.
Ensure timely follow-up and organize health insurance paperwork and medical records.
Communicate status updates, negotiate with providers, and appeal claim denials on behalf of plan members.
Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone, offering care guidance, advocacy, and personalized virtual and in-person care.
Make outbound and receive inbound calls to Medicare clients to retain business and resolve issues.
Cross-sell ancillary products and identify new business opportunities while delivering exceptional customer service.
Navigate multiple systems, complete case management in Salesforce, and meet department performance goals.
Spring Venture Group is a leader in Medicare health insurance distribution, guiding people through finding the right coverage. The company offers an incredible culture, competitive benefits, and a diverse, inclusive team environment.